If you live in a narrow, restricted or busy street, you may have to contact the local Police to place no waiting cones for us. If your house is at the end of a long drive, with over hanging branches, consider a bit of pruning. Removal vans are tall – up to 11 ft high – and very expensive to replace. Think about access at the other end. Note – if we have quoted for delivery to an address with good access, and the van cannot get close to the property, we have the right to make an additional charge.
The Removal Crew – Our crews are friendly and helpful people who are trained porters with considerable experience. They will be delighted to hear good advice, but you will not need to stand over them to ensure they are careful. They will not mind if you want to help out with the smaller items, but please remember that they are ultimately responsible for the safe delivery of your possessions. Moving furniture is heavy work requiring continuous mental and physical effort, so the odd tea-break goes down well and gives the crew a chance to meet you.
Before the crew leaves, please make sure that everything going to your new house has been loaded. Check fitted wardrobes, lofts, airing cupboards, kitchen cupboards, garages and sheds. It is ultimately your responsibility to ensure that everything is taken. Turn off water, gas and electric at mains. In winter, drain the water tanks if the property is likely to be empty for some time. Finally, lock up securely when you leave. Deliver any keys to the estate agents.
Overnight delivery – Advise the foreman roughly as to what time you will be at your new property. An overnight contact number, as well as directions or a rough map of how to find the new property would be useful.
Delivering your goods – It is important that someone is on hand when the van arrives so that the crew can be told where to put each item, as it is unloaded. Additionally, we will need someone to sign to confirm delivery. Your furniture will be placed where you want it, providing that it is reasonably possible to do so. Note – we may not be able to get large wardrobes or pianos up the attic stairways. We must have prior notice if a piano has to be taken up or down a flight of stairs, so that sufficient men are asked to do the job. Labeling boxes clearly also saves time. It is a good idea to have a room set out for boxes which will not be unpacked straight away, to avoid cluttering any main rooms. Protection should be provided for carpets already fitted, especially on rainy days or where building site mud is a problem. Safety dictates that this cannot be done on stair carpets. Any furniture dismantled by us, will also be re-erected by us. On completion, the remaining blankets will be folded and the back of the van swept out. Whilst our crew are doing this, check that everything is where you want it, and assure yourself that the van is empty.
Unpacking – This is not normally included unless otherwise specified in our quotation. If you want to get as many boxes emptied as possible on the day, advise the crew, as the van is being loaded so that the boxes can be last on, and first off. Arrange to have a few friends or relatives on hand, as an “unpacking squad”.
Paying the bill – Whilst we reserve the right to ask for prior payment, you will be presented with the bill via email after completion of the work. Unless you have arranged otherwise, you may pay our foreman in cash. PERSONAL CHEQUES WILL NOT BE ACCEPTED UNLESS 7 DAYS IN ADVANCE OF THE MOVE. You will be required to sign a receipt for your goods.